Within the RBPM approach, we are very clear as to the role of technology and this is summed up in a single word – “enabler”, an enabler for the organization and its people to achieve its objectives and deliver its strategy while operating within appetite.
Change and the role of technologyIn the previous chapter we explained that when organizations implement the Risk-Based Performance Management (RBPM) framework and methodology they are essentially rolling out a major change programme (Figure 11.1). We also explained that the greatest barriers to successfully delivering the change agenda and goals are cultural. If organizationsfail to get the cultural (or people) piece right then the RBPM approach will either deliver limited benefits or ultimately fail: this holds true for all change efforts.
With that fundamental fact of change management understood, organizations that are implementing a major change programme such as RBPM can then work to put in place the underpinnings that are required to deliver the change goals – such as ensuring that the organizational structure is appropriate for the strategy.